Two minutes of clear communication at the start of every visit changes the outcome more than any other single thing. Here is exactly what to say, how to say it, and the format that works.
Why this matters more than people think
A cleaner working without your priorities applies their own routine. That routine is good but generic. With your priorities, the same time on site delivers a noticeably different result — focused on what actually matters to you this fortnight.
The three-priorities rule
Pick THREE priorities each visit. Not five, not seven. Three. More than three is noise — the cleaner cannot re-weight time meaningfully across more than three.
- 1 most-important zone (e.g. kids’ bathroom)
- 1 thing to extra-attend to (e.g. range hood after a curry weekend)
- 1 thing to NOT do (e.g. skip the spare bedroom this visit, please)
When to communicate
- Day-before text. Best for remote-access homes. “Tomorrow priorities: 1) kids bath. 2) range hood. 3) skip spare room.”
- 2-min walkthrough. If you are home. Walk the cleaner through, point at things, then leave.
- Sticky-note system. Notes on benches for specific instructions (e.g. “this stain has been treated, please do not rub”).
- Shared note in a shared app. Some clients use a shared Google Doc with their cleaner.
Want better visits? Three priorities is the rule.
Free walkthrough. Standing priorities baked into the routine.
What to communicate every visit
- Three priorities (see above)
- Any new sensitivities or surface changes
- Anything broken that you would like flagged
- Pet plan for the day (in yard, in one room, etc.)
- Schedule for the day (what time you will be home, if applicable)
How to give feedback
If something was missed, say so within 48 hours. The cleaner cannot fix what they do not know about. We return and address, no charge.
Format: be specific. “The kids’ bathroom did not get the extra attention I asked for” lands better than “the bathroom was not clean.”
Request a free quote or call 0493 295 032.
- ✓Three priorities decided
- ✓Pet plan for the day
- ✓Any sensitivities flagged
- ✓Anything broken to be noted
- ✓Schedule for the day shared if relevant
- ✓Communication channel confirmed (text, sticky note, walkthrough)
- ✓Feedback window agreed (48 hours standard)
Frequently Asked Questions
Why only three priorities?+
When should I communicate priorities?+
What if I have more than three things to communicate?+
How do I give negative feedback?+
Should I write priorities down?+
How does the cleaner remember my priorities?+
What if I forget to communicate priorities?+
Can I have standing priorities that apply every visit?+
Sources & further reading
- Consumer guarantees on services Australian Competition and Consumer Commission
- Cleaning the home — Better Health Channel Victorian Department of Health
- Indoor air quality at home — guidance Australian Government Department of Health
- Indoor allergens and asthma triggers Asthma Australia
- Reducing your home energy bills Australian Government — Department of Climate Change, Energy
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