Life happens. Travel, illness, busy weeks, family arrivals. Here is exactly how our pause-and-reschedule policy works — what is free, what is not, and how much notice we ask for.
The basic rules
- 24-48 hours notice = free. Reschedule, skip, or pause.
- Same-day = case-by-case. First time, free. Repeated same-day cancellation may incur a small fee.
- No-show / no-contact = full charge. Rare but yes — if we arrive and cannot get in with no warning, we still charge the visit.
- Holiday pause = free, any duration. Just tell us when you are going and when you are back.
How to pause
- Text the day before: “Cancel tomorrow, please. Back to normal next time.”
- For longer pauses: “Pausing for 4 weeks from X — resume after.”
- For travel pauses: send start and resume dates
- No need to give a reason
- Your slot is held — you do not need to re-book when you resume
Cancellation + flex — the rules
Notice = free
24-48 hr
Reschedule any time
First time free
Same day
Then small fee for repeats
Free, any length
Holiday
Just tell us
Adding extra visits
- Pre-family-arrival visit — book 7+ days ahead. Flat fee, often slightly discounted.
- Post-event reset (party, renovation) — book 24-48 hours ahead.
- Pre-Christmas or pre-event blitz — book 2-4 weeks ahead during high season.
- One-off deep clean alongside the recurring schedule — separate quote.
“We travel 6 weeks a year. Hamish holds the slot, no fuss. Resume on return like nothing happened.”
— Robert + Beth, Wangaratta · Frequent-traveller customers
Ready when you are
Need a flexible cleaning schedule?
Free walkthrough. Pause for travel, skip a week, no fuss.
Schedule changes — switching frequency
- Weekly → fortnightly — 1 week notice, no charge
- Fortnightly → weekly — start anytime
- Pausing for a season — flag at least one visit in advance
- Permanent stop — no notice required, no penalty
What about long-term holds?
If you pause for more than 3 months we may not be able to hold your exact slot — high-demand windows fill. We will move you to the nearest equivalent slot on return.
Request a free quote or call 0493 295 032.
Three common scenarios
TRAVEL
Free pause
Any length
Send start + resume dates. Slot held for up to 3 months.
BUSY WEEK
Skip + resume
Text the day before
Skip one visit, resume the next. No charge, no reason needed.
FAMILY ARRIVING
Extra visit
Book 7+ days ahead
Pre-family-arrival visit. Flat fee. Often slightly discounted.
“Sent a same-day cancel once when my mother was admitted to hospital. No charge, no questions. That is a real partnership.”
— Linda C, Beechworth · Long-term customer
Three notice windows
48 HR
Free
Reschedule or pause
Standard window. No charge. No reason required.
SAME DAY
Case-by-case
First time free
Stuff happens. First same-day cancellation is free. Repeated may incur small fee.
NO SHOW
Full charge
Cleaner arrived, no access
If we cannot enter and cannot reach you, we still bill the visit. Rare but firm.
Cancellation reference
- ✓Notice window understood (24-48 hr ideal)
- ✓Same-day policy understood (first time free)
- ✓Text channel ready for quick comms
- ✓Long-pause policy understood (slot held up to 3 months)
- ✓Backup contact for emergencies
- ✓Family-arrival visit policy noted
- ✓Frequency-change policy noted
Frequently Asked Questions
Will I be charged if I cancel?+
Not if you give 24-48 hours notice. Free of charge.
What if something comes up the same day?+
First same-day cancellation is free. Repeated may incur a small fee.
Can I pause for 6 weeks while we travel?+
Yes — free of charge. Just send start and resume dates.
Will my slot be held?+
Yes — for up to 3 months. Longer pauses may need a slot move on return.
Can I add extra visits?+
Yes — book 7+ days ahead for pre-family-arrival visits. 24-48 hours for general extra cleans.
Can I switch between weekly and fortnightly?+
Yes — one week notice. No charge.
Do I need to explain why I am cancelling?+
No — no reason required.
How do I stop using the service entirely?+
Just tell us. No notice required. No penalty.
Sources & further reading
- Consumer guarantees on services Australian Competition and Consumer Commission
- Cleaning the home — Better Health Channel Victorian Department of Health
- Indoor air quality at home — guidance Australian Government Department of Health
- Indoor allergens and asthma triggers Asthma Australia
- Reducing your home energy bills Australian Government — Department of Climate Change, Energy
Ready when you are
Ready for Cleaning That Bends to Your Life?
Free quote. Schedule-flex included. Wangaratta + 90 towns across Northeast Victoria.
