NDIS House Cleaning Wangaratta

NDIS house cleaning Wangaratta participants can rely on — same cleaner every visit, plan-aware invoicing, fixed-price quote in writing before we start. Across Wangaratta and Northeast Victoria.

You come home to a clean house that feels properly taken care of. Plan-managed and self-managed participants welcome. No surprise invoices, no rotating strangers — just one consistent cleaner who learns your home.

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NDIS house cleaning Wangaratta — Green Koala Cleaning team at work

What NDIS House Cleaning Looks Like With Green Koala

NDIS house cleaning works best when nothing about it is a surprise. Same cleaner each visit. Same day of the week (or fortnight). Same room-by-room checklist, ticked off in front of you so you always know exactly what was done. Plain-English invoices that match your plan manager’s expectations on the first try.

For NDIS participants, consistency isn’t a nice-to-have — it’s the whole point. A cleaner who learns your home, your sensory preferences, the products you can tolerate, and the items in your home that matter, is worth ten cleaners who turn up once and never come back. Green Koala Cleaning is built on that exact principle. Hamish or one of his small team will be the one you see, and they’ll be the one you see again next time.

We work with plan-managed and self-managed NDIS participants across Wangaratta, Beechworth, Myrtleford, Rutherglen, Benalla, and the surrounding Northeast Victoria towns. Support coordinators are welcome to handle bookings and invoicing on the participant’s behalf — we’ll send the documents wherever they need to go.

NDIS House Cleaning Rates & Hours

Our NDIS house cleaning rates sit at or below the published cap in the NDIS Pricing Arrangements & Price Limits for the relevant line item. The exact hourly rate appears on your written quote before the first visit, and the same rate appears on every invoice — no escalators, no weekend surcharges hidden in fine print.

What you’ll see on your quote

Hourly rate — quoted at or under the NDIS line-item cap for the year
Minimum booking — 2 hours per visit (covers a meaningful clean, not a rushed tidy)
Frequency — weekly, fortnightly, or monthly, chosen with you based on what your plan supports
Travel — quoted under the NDIS travel rules if applicable, never bundled into the cleaning hours
Line item — clearly stated (typically 01_020_0120_1_1 — Assistance with Daily Life — Household Tasks)

If you (or your plan manager) need anything reformatted to fit your provider’s billing system, just tell us — we’ll match the format so the claim goes through cleanly the first time.

What’s Included In Your NDIS House Clean

Every NDIS house clean follows a transparent room-by-room checklist. You see it before we start, you see it during, and you see it again at the end. Nothing skipped, nothing hidden. Below is the standard scope of a 2-hour weekly or fortnightly visit.

Included every visit

Kitchen surfaces, stovetop, sink, splashback
Bathroom — shower, basin, toilet, mirror, floor
Vacuum all floors (carpets and hard floors)
Mop hard floors
Dust accessible surfaces and skirting
Empty bins and replace liners
Make beds (if linen is laid out)
Tidy clutter to your nominated spots

On request (counts as part of your hours)

Inside oven, fridge, or microwave
Inside windows (reach-height)
Wipe down kitchen cupboard fronts
Change linen (if fresh sets are out)
One load of washing on and folded
Sweep front entry or back deck
Spot-clean walls or doors
Wipe down outdoor furniture

If your NDIS plan includes household tasks beyond cleaning — laundry support, light meal prep, decluttering — talk to us before the first visit so we can build it into the booking time. We’d rather quote a slightly longer slot up front than rush at the end.

Understanding Your NDIS Funding for Household Tasks

House cleaning is funded under the NDIS line item 01_020_0120_1_1 — Assistance with Daily Life — Household Tasks. If your plan has funding sitting under that category (or under broader “Core Supports” that can be flexibly spent), you can use it to engage a cleaner. The funding pays the cleaning provider directly through your plan manager, or you pay and claim it back if you’re self-managed.

Plan-managed, self-managed, NDIA-managed — what’s the difference for cleaning?

Plan-managed — your plan manager pays our invoice; you don’t need to. You can engage any provider, registered or not. Green Koala is available to you.
Self-managed — you pay our invoice and claim it back through the NDIS portal. You can engage any provider. Green Koala is available to you.
NDIA-managed — you can only use NDIS-registered providers. Green Koala is not currently registered, but we’ll happily point you to a Wangaratta-area registered cleaner if that’s your situation.

House cleaning not in your plan yet?

At your next plan review, ask your planner or Local Area Coordinator (LAC) to include “Assistance with Daily Life — Household Tasks.” We can prepare a quote letter that itemises the proposed cleaning frequency and hours, which you can submit alongside your request. This often makes the difference between a request that gets approved and one that gets sent back for more information.

How NDIS House Cleaning Works With Us

Four steps from first call to first clean. Designed to be easy whether you’re the participant, a family member, or a support coordinator booking on someone’s behalf.

Free 10-minute phone consult. Tell us about the home — size, rooms, anything that matters (pets, allergies, sensory needs, accessibility). We scope what’s realistic in a 2-hour or 3-hour visit at your preferred cadence.
Written quote you can submit. Within 24 hours we email a quote letter with the hourly rate, the line item, the proposed frequency, and a sample invoice format. Forward it to your plan manager or attach it to your plan-review submission.
First clean booked within 7 days. Once the quote is approved (or once you’ve decided to proceed self-managed), we book the first clean and confirm the same cleaner who’ll be returning each visit.
Same cleaner, same time, ongoing. Invoices issued on a consistent day each fortnight or month. Email us anytime you need the schedule shifted — life changes, plans change, we shift.

Why NDIS Participants in Wangaratta Choose Green Koala

Green Koala Cleaning is owner-operated by Hamish, who works on every clean alongside a small team he’s personally trained. Before starting Green Koala, Hamish ran an electrical trade — which means he’s used to working safely in homes with assistive equipment, hoists, ramps, and varied accessibility setups. He understands what “right tool for the job” means and won’t try to wing it on something he hasn’t planned for.

The Green Koala team is fully insured and police-checked. We carry eco-friendly, low-allergen cleaning products as standard. If you’ve got specific products you tolerate (or specifically can’t tolerate), tell us and we’ll use only those.

Here’s what one fortnightly customer said recently:

“Really happy with the fortnightly cleaning service! Super friendly guy who paid attention to the tiny details. Worth every dollar.”

— Gen Manche — verified Google review

That attention-to-detail piece is the thing NDIS participants notice first — and notice again at every visit. It’s the reason the same cleaner keeps coming back.

Areas We Cover Across Northeast Victoria

Wangaratta is our home base. We also service Beechworth, Myrtleford, Rutherglen, Chiltern, Benalla, Glenrowan, Whitfield, Peechelba, Milawa, and the towns in between. If you’re not sure whether we cover your suburb, ask — we cover more than you’d guess.

See the full list of locations we service →

Ndis House Cleaning Wangaratta — Green Koala Cleaning

NDIS House Cleaning — Frequently Asked Questions

Does NDIS pay for house cleaning?

Yes — under “Assistance with Daily Life — Household Tasks” (line item 01_020_0120_1_1) if it’s funded in your plan. Plan-managed, self-managed, and NDIA-managed participants can all access this support, though NDIA-managed must use an NDIS-registered provider. Plan-managed and self-managed participants can engage Green Koala directly.

How much is NDIS house cleaning per hour in 2026?

The NDIS Pricing Arrangements & Price Limits document caps the hourly rate for household tasks each financial year. We quote at or below that cap and the exact rate is shown on your quote and every invoice. Ask us for the current rate when you call — we’ll have the latest cap on hand.

Is there a minimum cleaning time for NDIS?

Our minimum booking is 2 hours per visit. The first ten minutes covers the safety check-in and confirming today’s tasks list; the remainder is the clean itself. Shorter bookings end up rushed and that’s not what NDIS participants need.

What should an NDIS cleaner do in 2 hours?

A 2-hour visit typically covers kitchen surfaces, one or two bathrooms, vacuuming and mopping the main floor areas, plus targeted tidy work you’ve nominated. We confirm the tasks list with you before each visit so nothing important gets skipped.

Do I need to be NDIS-registered to use Green Koala?

You don’t need to be NDIS-registered as a person — every NDIS participant has a plan. What matters is your plan management type. Plan-managed and self-managed participants can engage non-registered providers like Green Koala. NDIA-managed participants need a registered provider; if that’s you, ask us and we’ll point you to one in the region.

How do I add house cleaning to my NDIS plan?

At your next plan review, ask your planner or LAC to include “Assistance with Daily Life — Household Tasks.” We can provide a quote letter that itemises the proposed cleaning hours, line item, and rate to support your request. Most planners want to see exactly that level of detail before approving.

Does the same cleaner come each visit?

Yes. For NDIS participants, same-cleaner-each-visit isn’t a feature — it’s the whole reason recurring service exists. Your cleaner learns your home, your preferences, the items that matter, and any sensory or accessibility considerations. It builds over time.

Ready to Book Your NDIS House Clean?

Call us, send a quick message, or ask your support coordinator to. We’ll have a friendly 10-minute chat, send you a written quote within 24 hours, and book your first clean within 7 days of approval.